Patient Retention Specialist

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  1. Evidence of Legal Right to Work in the U.S.

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The Company is an Equal Opportunity Employer.

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I understand that if I am extended an offer of employment, it may be conditioned upon my successfully passing a pre-employment alcohol and drug screening examination. I understand that my job offer or my continuing employment, if hired, is contingent upon my being physically, mentally and medically able, with or without reasonable accommodation, to successfully perform the essential functions of my job. I consent to the release of any or all medical information as may be deemed necessary to judge my capability to do the work for which I am applying.

I understand that nothing in this application, conveyed during any interview, or subsequent employment creates a contract of employment between the Company or any subsidiary or affiliate and myself, nor guarantees employment for any definite period of time. If employed, I understand that I have been hired at the will of the employer and my employment may be terminated at any time, with or without cause or notice by either myself or the Company. I understand that the Company can change benefits, policies and conditions at any time.

I understand that any and all disputes regarding my employment with the Company, including any disputes relating to the termination of my employment, are subject to the Alternative Dispute Resolution process, which includes final and binding arbitration. I also understand and agree, as a condition of employment, to submit any such disputes for resolution under that process, and I further agree to abide by and accept the decision of the arbitration panel as the final binding decision and resolution of any such disputes I may have.

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You will receive confirmation after we have received your application.


Men’s Health Foundation connects men at risk to comprehensive healthcare and wellness through education, collaboration and advocacy, inspiring and empowering all men to live longer, healthier and happier lives.  We see a world where inequity and stigma do not separate men from healthcare.  At Men’s Health Foundation we are re-imagining men’s healthcare.


Under the supervision of the Program Manager, the PRS is responsible for planning, coordinating, implementing and evaluating patient retention activities to reengage patients living with HIV/AIDS (PLWHA) within an HIV Medical Home. As a member of the Medical Care Coordination program team, the PRS collaborates to with MCC team members to identify patients who are eligible for MCC services. The PRS then contacts patients and provide brief, structured interventions to engage patients in care.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: (This list may not include all the duties assigned.)

  • Works with MCC team identifying, locating, and reengaging patients back into HIV care.
  • Schedules follow-up appointments and conducts follow-up activities to ensure patients return for follow-up visits.
  • Assists in the coordination and delivery of patient-centered activities that focus on addressing health status, engagement and retention in care, adherence to HIV medications, and HIV risk reduction.
  • Works independently conducting office and field investigations (site visits to patients’ homes, neighborhoods, shelters, etc.) to locate, assess, and refer individuals for necessary medical evaluation and treatment.
  • Networks with community agencies and organizations to establish referral linkages.
  • Contact case worker to assist in the determination of need and/or eligibility for services.
  • Tracks engagement and retention in medical care.
  • Participates in planning, training, evaluation meetings, quality assurance meetings, and conference calls, including travel as needed for training.
  • Maintains confidentiality of protected health information in compliance with state and federal law
  • Participates in staff meetings, Medical Care Coordination meetings, case conferencing and other meetings as required.
  • Enters and maintains program data, including clinical documentation and reporting forms.
  • Enters monthly services data in Casewatch in a timely manner and prepare other demographic and statistical reports as required by funding agency and Program Manager.
  • Documents all services provided according to standards set forth in County of Los Angeles-Division of HIV and STD Programs (DHSP) funding contracts.
  • Other duties assigned, as required.


  • A Bachelor’s degree in public health, social work, psychology, counseling, nursing, human services, or health education OR A minimum of three years conducting outreach to vulnerable populations with the aim of improving health outcomes. 
  • Experience and specific training/experience working with people living with HIV/AIDS preferred.
  • Proficient in MS Word and Excel software and tech savvy.
  • Bilingual in English and Spanish required.
  • Must have a valid Drivers License and reliable transportation


  • Must be able to pass a background check to include a 7-year criminal, 10-year SSN & employer history reference check 
  • Excellent interpersonal skills
  • Attention to detail
  • Must be able to work flexible schedules
  • Must have skills in research and development of operating policies and procedures


Must be able to read, write and speak the English and Spanish languages fluently. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Must have the ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public in person.

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