Patient Retention Specialist
Men’s Health Foundation connects men at risk to comprehensive healthcare and wellness through education, collaboration and advocacy, inspiring and empowering all men to live longer, healthier and happier lives. We see a world where inequity and stigma do not separate men from healthcare. At Men’s Health Foundation we are re-imagining men’s healthcare.
Under the supervision of the Program Manager, the PRS is responsible for planning, coordinating, implementing and evaluating patient retention activities to reengage patients living with HIV/AIDS (PLWHA) within an HIV Medical Home. As a member of the Medical Care Coordination program team, the PRS collaborates to with MCC team members to identify patients who are eligible for MCC services. The PRS then contacts patients and provide brief, structured interventions to engage patients in care.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: (This list may not include all the duties assigned.)
- Works with MCC team identifying, locating, and reengaging patients back into HIV care.
- Schedules follow-up appointments and conducts follow-up activities to ensure patients return for follow-up visits.
- Assists in the coordination and delivery of patient-centered activities that focus on addressing health status, engagement and retention in care, adherence to HIV medications, and HIV risk reduction.
- Works independently conducting office and field investigations (site visits to patients’ homes, neighborhoods, shelters, etc.) to locate, assess, and refer individuals for necessary medical evaluation and treatment.
- Networks with community agencies and organizations to establish referral linkages.
- Contact case worker to assist in the determination of need and/or eligibility for services.
- Tracks engagement and retention in medical care.
- Participates in planning, training, evaluation meetings, quality assurance meetings, and conference calls, including travel as needed for training.
- Maintains confidentiality of protected health information in compliance with state and federal law
- Participates in staff meetings, Medical Care Coordination meetings, case conferencing and other meetings as required.
- Enters and maintains program data, including clinical documentation and reporting forms.
- Enters monthly services data in Casewatch in a timely manner and prepare other demographic and statistical reports as required by funding agency and Program Manager.
- Documents all services provided according to standards set forth in County of Los Angeles-Division of HIV and STD Programs (DHSP) funding contracts.
- Other duties assigned, as required.
- A Bachelor’s degree in public health, social work, psychology, counseling, nursing, human services, or health education OR A minimum of three years conducting outreach to vulnerable populations with the aim of improving health outcomes.
- Experience and specific training/experience working with people living with HIV/AIDS preferred.
- Proficient in MS Word and Excel software and tech savvy.
- Bilingual in English and Spanish required.
- Must have a valid Drivers License and reliable transportation
- Must be able to pass a background check to include a 7-year criminal, 10-year SSN & employer history reference check
- Excellent interpersonal skills
- Attention to detail
- Must be able to work flexible schedules
- Must have skills in research and development of operating policies and procedures
Must be able to read, write and speak the English and Spanish languages fluently. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Must have the ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public in person.